What our Customers say...

Testimonials

"We were very pleased with the vendor and all people we worked with at the SERVPRO in Princeton, Texas. The owners and staff are very easy to work with, professional, knowledgeable and courteous. Very happy with the work and will not hesitate to use them again should the need arise."

I couldn't have asked for a better experience. Thank you so much.

I am thankful to have a company close to home who answers when I call and help me take care of the damage caused by a fire to my home.

I will be recommending SERVPRO to everyone I know. You are in good hands with these guys, very genuine and fair! Thank you Violette!

Our company has had 3 unfortunate events, one very large and two smaller but still needing immediate attention. We called on Keith & Violette Atkins and each and every time they exceeded our expectations! Very fast response, immediately on the scene, put us at ease and continually updated and advised on the status of the work, what was needed to completely eliminate the issues and constantly reassuring us during the cleanup! More than anything their genuine caring and sympathetic attitudes gave us the reassurance needed at a very difficult time. Our biggest restoration effort was completed an entire week before scheduled completion allowing us to move forward and saving thousands of dollars in revenue. SERVPRO of Northeast Collin County/Greenville is a proven leader in the industry and we will not even entertain calling any other company when it comes to this type of work. Outstanding in every aspect! 
Keep their number handy you won’t regret it! 

A Five Star Review & Testimonial 

Keith and Violette are friendly, honest and courteous and their team is professional and helpful! They will make your experience a good one even when the situation may look hopeless. I HIGHLY recommend them! Wonderful customer service! 

On behalf of the USAFA Chapter A16, I personally want to thank you for being a Community Partner and supporting our efforts with the community. SERVPRO of Northeast Collin County/Greenville is helping to make a big difference in many young lives! You are truly appreciated for making it all come together! 

I can swear that SERVPRO saved me from having to replace all my sheetrock walls after my home took on water damage and flooded all the carpets in the house. SERVPRO pulled out all the wet carpet, cut holes in the baseboards, set equipment to drywalls and placed dehumidifiers. I called them at 3am and they were at my house in 20 minutes. I live in the county! Thanks for the great service SERVPRO of Northeast Collin County/Greenville! 

WOW! The guys at SERVPRO Northeast Collin County were the BEST! They were prompt and took care of our " situation" in no time. Will definitely keep their number in my phone. Great job guys!

Excellent Service and Results! Our water heater failed on a Sunday. We called SERVPRO of Northeast Collin County on Monday and talked to Keith. He said he could have a crew come give us an estimate that afternoon. Joel and his assistant arrived as promised. He made our day when he told us he could extract the water from the walls and floor without tearing them up! He gave us a quote for de-humidifiers and heat-blowing fans. He even had the equipment on his truck. So, we paid Keith via debit card over the phone and Joel installed in equipment Monday. Joel and his assistant were very careful not to damage our sports car when bringing the equipment in through the garage and when moving our dryer (to place the equipment). They were friendly, courteous and professional. They returned on Wednesday as planned. All areas were dry except one. So, they removed the equipment except for the problem area and re-arranged the heating fans on the spot. They left the fans on the problem area for another two days at no additional cost. They honored the quote even though we need additional time in one area. Greatly appreciated!!! If I ever need to fix water damage again, I will call SERVPRO of Northeast Collin County Princeton. I have nothing but positive things to say about the personnel and service. Both were fantastic.

Walking into a flooded office after heavy rain at 6:00am in the morning was not a good way to start the day. The professionals at SERVPRO were able to conduct the cleanup/restoration to our office safely, quickly, and with little to no interruption of our day to day business.

Best customer service! I came home at 11pm from work to half of my house flooded because my cats decided to turn on the faucet in our guest bathroom while I was at work. No telling how long it had been on. I called them and they had a tech on his way by 12:30am as soon as I called they were already on their way! Great company and fast work!

The group at SERVPRO of Northeast Collin County/Greenville are very prompt and professional. They handled a mold situation I had with confidence and integrity. I was also impressed by the level of customer service I was given.  

I called SERVPRO of Northeast Collin County/Greenville to my home for a mold issue. They were prompt and professional. I felt very confident in their work and knowledge of this situation. I could not have asked for better service.

A water pipe burst in our church's life center which led to flooding of the entire building. Within two hours of our becoming aware of the break, SERVPRO of Northeast Collin County/Greenville was on site with staff and equipment. They immediately began the cleanup and restoration process.

What started out as a flooded disaster turned out to be anything but with the full support and commitment of SERVPRO. We could not be happier. We were back in the building much sooner than any of us expected.

I had to call SERVPRO of Northeast Collin County/Greenville to our facility due to a mold concern. They were prompt, professional, and very courteous during this very stressful time. I will recommend them to anyone needing their services.  

The group at SERVPRO of Northeast Collin County/Greenville were very professional when our group had to call them out to a hotel after experiencing water damage. They were very prompt and worked around the clock to get the water dried up quickly which helped us to be able to maintain business during this disruption. I highly recommend their services. 

SERVPRO of Northeast Collin County/Greenville was very profession and prompt when I had to call them to my home to check out the mold I had. This team is very competent and knowledgeable in their work.

When a violent wind storm blew through our area, it took part of my roof off allowing the rain water into my home. SERVPRO of Northeast Collin County/Greenville came to my rescue. They were fast, courteous and took care of all my needs with just one phone call.  

I was completely happy with the work and cleanup that SERVPRO of Northeast Collin County/Greenville provided after a fire.  The entire process was seamless. Great work, good customer service and dedication to the entire job made a disaster not seem so bad. I couldn't be more pleased. 

When we called SERVPRO of Northeast Collin County/Greenville to cleanup after a fire, they were prompt, professional and quickly went to work. We were impressed by their commitment to the job, staying late and working around the clock to get the cleanup done. 

I called on a Saturday night in a panic and the technician was so kind and attentive. You made me feel like everything was going to be OK and that he would take care of me.  Ended up not really needing any services after all but the customer service will never be forgotten. 

I called SERVPRO of Northeast Collin County/Greenville to take a look at a mold issue I had experienced. The team was hard working, and thorough. It quickly became a problem that went beyond their capabilities (asbestos) but they have been with us every step of the way. They helped in coordinating the repairs. I recommend them highly!

I hired SERVPRO of Northeast Collin County/Greenville to clean a local country club.  I had them clean the entire interior of the club house including the pro shop, restaurant, bar, dressing rooms, bathrooms, lighting fixtures, commercial kitchen and all the carpets cleaned. They did an excellent job with a very difficult mess.  

We are so thankful for SERVPRO of Northeast Collin County/Greenville and the work they did in our home. They were willing to answer any and all of my questions. When they were removing the mold and damaged walls from my home they moved quick and were very thorough. I am overall very pleased with my experience!

Best customer service we have received in a long time! Very thorough and courteous! They made going through a difficult and damaging hail storm much easier to handle. I will continue to recommend them to anyone I can! Very fast response time too!! 

SERVPRO of Northeast Collin County/Greenville are amazing! I experienced waking up to a water damaged home very early in the morning hours and called them immediately. They had a crew out to my house quickly. Because of all the damage from the water in my flooded home, I had to have a lot of replacement of floors, cabinets and walls. This company took care of ALL my needs by offering reconstruction services for my damaged home. It was great having to only deal with one company that handled my entire claim and process! I highly recommend SERVPRO of Northeast Collin County/Greenville. 

When our house was hit by lightning and burned in August, SERVPRO came in the same day to begin the cleanup and salvage process. The next day, Violette and Keith came with the team to make sure we were given the best care. After our remaining possessions were taken to their facility for cleaning and storage, the crew dropped off items to us that we needed, several times.  The office manager answered numerous phone calls and emails and helped me go through stored boxes to find items we needed. The entire SERVPRO team treated us with compassion and kindness throughout the entire process. If you are in a difficult situation and need a fire restoration salvage team, you cannot go wrong with this caring group of professionals. 

FANTASTIC!

Thank you for doing such a fantastic job with my carpet! PLUS...Amazing customer service that is such a rarity these days! I am extremely pleased with all aspects of my experience with this company!!! Great Job!!!

My home flooded in hurricane Harvey and I broke my leg. These guys saved the day! Not only did they demo. and dry out the housebut Keith and his crew went the extra mile, helped set up a living space and a makeshift kitchen upstairs, and helped my handicapped self in so many ways. Truly good people who care! 

SERVPRO was very prompt at coming out to clean up/dry everything from my washer flooding my house. Chris was awesome with communicating with the claims people from my insurance company, contractors, etc. I would highly recommend SERVPRO of NE Collin County!

The entire staff made a horrific situation much easier to deal with.

The guys, and girls at SERVPRO Northeast Collin County are amazing! I had to call in the middle of the night and they quickly had a crew out at my house. Due the all the water damage that was caused from broken pipes under the house, I needed to have a lot of repair work done, and I must say, I was very impressed with the job on the rebuilding they did!!! Thank you the SERVPRO Northeast Collin County for all your hard work!!! I will definitely recommend you guys to anyone and everyone!

I've tried a few different companies for carpet cleaning in the past. This time I went with SERVPRO, and they did a heck of a job. The carpets look great, and they were even able to get out a few tough stains from our dogs.

We came home to find our house flooded at 10pm on a Saturday night. I immediately called SERVPRO of NE Collin County and they were on the spot within the hour. They are fantastic to work with and very professional in what they do. Great job, SERVPRO you saved the day!

SERVPRO was out within HOURS of my service call. Marked the ceiling of all the water damage and got started right away! I've never had a service like theirs before that made me feel like a priority. Thanks SERVPRO!

"Our water damage from broken hot water heaters in the attic would have been much worse without the team from SERVPRO Northeast Collin County/Greenville. Reaction time was great, clean up and repairs (great reconstruction work) were done professionally. The best part was I asked my insurance company to work with the SERVPRO Team, and I had minimal involvement with the claim. Local Collin County ownership, solid work ethic, and real concern for our complete satisfaction were all part of the success of this project. It wasn't fun, but Keith Adkins Team got it done....just like they promise "Like it never even happened."

Keith
Chris & Joel have been working at my house for a few weeks removing mold & moving items.
We were not expecting this to happen before the holidays & its been very hectic.
Chris & his team have been extremely hard working, professional & competent. They have a wonderful can-do attitude & are a real asset to your brand. They have made a difficult situation much more manageable.

Regards
John G

We are more than pleased with the service performed by your SERVPRO personnel, especially James, who has been efficient, courteous and a pleasure to have in our home.

The crew showed up on time and got straight to work. They performed a clean and efficient service.

The SERVPRO guys where very nice, very professional, and did a great job!!

The SERVPRO guys where great! We are very pleased with the job they did.

The personnel at your SERVPRO are very courteous and professional. From Erin who took our initial call to the tech's that came out and did the work. Great Job!! Way to go!!

The office administrator Erin, provided a great customer service experience. The guy's that showed up on site where prompt went right to work and took care of business. All in all, the team at SERVPRO of Northeast Collin County took a bad situation and made it turn out great. Awesome job guys!!! Thanks

The team at SERVPRO of Northeast Collin County did a great job. Everyone was attentive and thoughtful of our concerns. They kept us informed all the way through from beginning to end. We hope we never have another flood, but if we do, we will be calling SERVPRO of Northeast Collin County.

SERVPRO of Northeast Collin County, specifically the owner Keith Atkins has been excellent. I am the property owner and this was my rental property. I believe Keith treated my property as if it was his own. Actually SERVPRO was the best part of this disaster. Big Fan!! Love you Guy's!

SERVPRO came to my house and put something into action with THEIR ARMY! It left the neighbors standing and looking and wondering how I was so important. Yes that is how they made me feel "IMPORTANT " with their big truck, their van, matching shirts and army of guys on the phone with insurance, tarping the roof, boarding up windows, in the house detecting water damage and making the action happen! Thank you to Chris and his team!