Your Technicians and Their Training.
SERVPRO makes sure all its employees, from office to field technicians, are trained to understand what to expect and how to handle all situations when it comes to fire, water, and mold remediation jobs. SERVPRO sends its employees to multiple training courses to get IICRC certified right away! We require that all employees complete this certification as well as training courses through SERVPRO.
These training courses through SERVPRO are broken up into 4 manuals: fire, water, carpet and upholstery, and crew training. Each course goes deep into detail of what SERVPRO requires of its employees and the high standard at which things need to be done. Employees must complete these training courses before they can become certified and participate in the work that SERVPRO does.
There are a few different types of IICRC certifications that we require our employees have like the WRT certification which covers solely water-based restoration jobs. There is the FSRT certification that covers fire restoration, the ASD (applied structural drying), as well as many other types of IICRC certifications. All training courses go into depth about what type of job it is, what class of job it is, and how to calculate the best course of action for the event. These training courses are what set SERVPRO apart. We have the knowledge and training to complete any job no matter the scale. These trainings and certifications allow us to make things, “Like it never even happened.”